The Home Depot PRO - Customer Service Representative I Job
Job Description Job Attributes+
The Home Depot Pro
Pompano Beach, FL 33064, US
The main responsibility of the Customer Service Representative is to provide accurate support for the client, vendor, and all other parties involved. Maintain a positive, flexible outlook, allowing for growth of the organization. Be the face and voice of this company and listen carefully to what the customer is saying while maintaining a polite and helpful attitude. Handle a variety of contacts in a fast-paced customer driven Call Center Environment. Associates are the first point of contact for our Customers and/or Sales Associates via Fax, Email and Calls. You must be able to multi-task while understanding the intricacies of processing orders, returns, complaints, tracking of orders and/or general questions. Customer experience is a top priority and an absolute focus.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
NATURE AND SCOPE
Reports to Customer Service Supervisor. No direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 2 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Microsoft Office knowledge Ability to handle multiple tasks Strong follow up & problem solving skills
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
Who We Are
With more than 35,000 veteran associates, we see the strength of character that the military produces each and every day.
<div style="text-align: justify;"><b>OUR COMMITMENT IN ACTION: </b></div><div style="text-align: justify;"><b>COMMUNITY
</b><br>From rebuilding veteran homes and community centers with Team Depot to The Home Depot Foundation, we’re dedicated to being a force for good.
</div><div style="text-align: justify;"><b>COMMITMENT
</b><br>Our commitment to the military extends beyond our veteran and active military associates; increasing our commitment to $500 Million for veteran causes.
</div><div style="text-align: justify;"><b>HONORS
</b><br>We recognize the value that veteran and active military can bring to our team, so we’re committed to providing the environment where their skills and experiences are both recognized and respected. </div><div style="text-align: justify;">And it’s this commitment that has landed us on Indeed’s Top-Rated Workplaces: Best for Veterans.</div>